Guest-room Connectivity

No matter what type of accommodation facility you run, a reliable, high speed internet connection in guestrooms is mandatory for today’s internet savvy traveller. Guests now expect to have access to a secure internet connection to upload their recent photos onto Facebook and stay in touch with family and friends, whilst hotels are providing more and more service to rooms across the internet with an internal interface. Downtime is not an option.

Broadband Solutions offers a range of flexible and scalable internet connections and purpose built hospitality hardware that allow you to manage the allocation of your bandwidth to guestrooms, whilst ensuring that your administration network of services are maintained to the highest quality. Not only do we offer affordable, high speed internet connections, but also failsafe redundancy options to make sure your connection is always up and running.

Our connection options range from dedicated ADSL2+ to Midband Ethernet and Fibre Optic Internet, whilst our NetBox6 hardware provides the tools you need to manage the allocation of your bandwidth. You can allocate the bandwidth up or down to particular areas of your business as you need them, which comes particularly useful when you have an important conference that requires high bandwidth.

We will tailor a solution to cater to your hotel’s exact needs – from 500 room resort complexes to 3 room boutique hotels – our solution will give you the bandwidth and speed you need to keep your guests online and happy, without interfering with your administration and other in-room and hotel services.

Broadband Solutions is the leading provider of guestroom connections to hotels across Australia.

Guest-room connectivity benefits

• Get what you need – bandwidth and speed are the cornerstones of our solutions and are tailored to your hotel’s specific guestroom demands and budget.
• Fast installation utilising existing hotel infrastructure (where available)
• No interruption to hotels or guests during installation
• Flexibility – we consult with you to ensure your needs are addressed now and well into the future. We work to your plan and remain available to modify your service over time
• Protection of your core hotel and admin services – our bandwidth management tools ensure that your core services are never choked of bandwidth by high in-room bandwidth usage
• 99.95% guaranteed uptime with built-in, alternative carrier, redundancy options
• Fully secure
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind

Bandwidth on Demand

Our Bandwidth on Demand product helps customers meet fluctuating bandwidth needs while only paying for the data they use. We do this by installing a high-performance fibre network connection that is capable of delivering hyper-fast speeds, no matter what base plan is chosen. Through our easy-to-use online portal our customers then have the unique ability to burst to faster speeds as required.

Features

• High performance low latency network connection
• Ability to burst to different speeds at the touch of a button
• Burst requests built into our easy to use customer online portal
• Ability to cater for large conferences, functions and future expansions with no long term commitment
• Instantly burst for as little or as long as you like

Conference Internet Solutions

The ability of a Hotel or Conference Centre to deliver fast, reliable and adequate bandwidth for an event is one of the key components to securing event bookings and successful event management. Event Managers will not book a venue if they believe they cannot get the quality of internet service required to cater to the needs of the delegates, presenters and exhibitors.

Broadband Solutions specialise in delivering fast, reliable and secure internet connections to event venues of all sizes, from meeting rooms to exhibition spaces and outdoor sites.

Whether you are after a short-term, dedicated connection for your conference, exhibition space or outdoor site, or you simply want the ability to extend your hotel connection and allocate existing bandwidth to a meeting area or outdoor staging area, we have a range of flexible and scalable connections that can be tailored specifically to your requirements.

Broadband Solutions will consult with you to determine the best solution for your requirements and budget with high-speed, secure options and terms ranging from one day to permanent. With a range of connections from Midband Ethernet to WiFi extension, we will ensure your guests are connected and have the appropriate level of bandwidth and speed to cater for their needs.

Broadband Solutions specialise in flexible and realistic solutions tailored specifically to your business. We are the leading provider of conference and event internet solutions to hotels and conference centres across Australia.

Our event expertise includes providing internet services for:

• Consumer and B2B Exhibitions
• Conferences
• Product Launches
• Corporate Training Seminars
• Shareholder and Association Meetings
• Outdoor events and festivals

Conference/event internet benefits

• Quick installation – get the extra bandwidth when you need it most
• Flexible terms – boost your service for one day or permanently
• Dedicated bandwidth management – allocation tailored to the specific requirements of your event
• Bandwidth protection – ensure that no other area of your business loses bandwidth with our ‘Live’ management tools
• Creative solutions – expand your internet coverage into non-standard areas
• Static IP addresses available
• 99.95% guaranteed uptime with built-in, alternative carrier, redundancy options
• Fully secure
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind

Public Area Internet Solutions

Increase your revenue – Deploying ‘free’ wifi and internet in public areas is a proven way of increasing your customer base and keeping your current customers there for longer.

Hotels have been offering common area access for so long that it has become the norm rather than the exception for today’s travellers.

Cafes are noticing tremendous repeat business from customers who like to access the internet, whether for work or play, while they are having a coffee or a meal.

Shopping Centres are able to provide maps and other customer information across a wireless network that customers can access via their smartphones. Broadband Solutions provides flexible solutions for supplying your public area with the coverage and speed it needs.

Public area internet benefits

• Connected customers are happy customers
• Ability to deploy a splash page with advertising
• Access code solutions where your customer can get free access by entering a code that is supplied when they purchase an item (eg a coffee)
• Social media plugins allowing you to enable an integrated solution whereby the customer logs in using their social media credentials, creating more ‘likes’ and publicity for your business
• Fast installation
• Completely secure

VoIP For Hospitality

Broadband Solutions specialises in helping businesses migrate their business telephone lines to VoIP plans and will tailor a solution to best fit your requirements and budget. Massive savings can be made immediately just by simply changing your physical telephone lines over to a Broadband Solutions VoIP package. Our VoIP solutions can even be designed to work with Legacy PBX systems, giving your old phone system new life and massive call savings.

VoIP service benefits

• Ability to deliver both SIP trunks and SIP gateways to meet your requirements
• Easily hand off as E1 to your legacy PBX allowing you to save on expensive system upgrade costs, whilst receiving massive savings on your call costs
• Can deliver as many SIP channels as you need
• Allows you to breathe new life into your old phone system

Smart IP PABX for Hospitality

Convergence is the way of the future. Our SmartPABX™ system can integrate with your current IP network allowing you to consolidate systems to 1 network. This not only saves on massive cabling costs but also allows for the latest and greatest IP phones to be available in every guest room and admin area.

• Our SmartPABX™ is available as both hosted and onsite platforms
• Low cost licensing structure allowing you to change to VoIP and save money
• Can integrate with most PMS systems
• Massive saving on call costs, line rental and ongoing maintenance
• Enjoy advances features for the same price. IVRs, queuing, call hold & transfers, music on hold, voicemail, conference calls, call waiting, and call forwarding can all be managed easily by a VOIP system. These features will enhance your hotel’s potential to grow to attract the premium guest market while reducing the costs
• Increased mobility. For employees who are always on the go, a VoIP phone system can have special call routing features that allow mobile employees to always be in touch and because calls are made over the internet, any device that has a broadband connection, including PCs, laptops, tablets and PDAs, are suitable for this highly-flexible phone system.
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind
• Ability to upload interactive items such as room service menus and compendiums
• Easy integration to any smart phone VoIP app, or custom design one of your own to deliver a ‘complete brand’ to your guests
• Easy future upgrades with low costs

WiFi Services

WiFi access within hotels is now an expected service by most travellers, especially business travellers, and a recent survey¹ conducted in the US of 1,200 people from Asia, North America and Europe goes even further, suggesting that hotels that have poor WiFi service and availability may be losing more than a third of their business travel clientele. The study was conducted by a provider of ‘enterprise mobility services, such as 3G and WiFi connectivity for corporate clients, and highlights the increasing demand for high-quality WiFi connectivity for business travellers.

According to another survey² conducted by American firm Deloitte, the vast majority of business travellers say that free high-speed internet is a key critera in choosing which hotel they stay at, while perhaps the most revealing statistic is that 36% of business travellers will take into account a bad WiFi experience they’ve had at a hotel when deciding whether to rebook – and that for 16% of business travellers, this bad experience can influence their decisions about an entire hotel chain.

Get your WiFi services sorted and reap the benefits!

Broadband Solutions will analyse your hotel’s requirements for WiFi access and in consultation with you and our on-site installation partners Cisco and Netcomm, tailor a solution specific to your needs and budget. We’ll ensure your guests are happy with their access to high-speed internet and subsequently improve your repeat and referral business.

Broadband Solutions specialises in providing WiFi hotspots and common area access to hotels and other hospitality providers. We tailor solutions specific to your hotel’s requirements, layout and budget and we only use the most robust hardware available from Cisco and Netcomm.

(1) Hospitality Findings Report 2010 – iPass Inc.
(2) Deloitte’s Business Traveler Survey 2011

WiFi benefits

• Your guests can relax knowing they can stay connected for business or private use by using their laptop, PDA or IP phone from their guestroom or from the designated WiFi access areas of the hotel
• Enjoy significant improvements in guest satisfaction, repeat and referral business
• Fast installation with the minimum of disruption to your guests and staff
• Save installation costs – extend and enhance your current services by utilising your existing infrastructure and only adding additional infrastructure where required
• Save on data/bandwidth demands. Our unique bandwidth management tool ensures your hotel will be getting the most from your internet connection while protecting the data requirements of other business areas
• Get only what you need – bandwidth and speed tailored to your specific common area requirements, visitor numbers and budget
• Revenue generation options:
• Sell casual internet access to customers who use a wireless Notebook or PDA
• Place hotel marketing messages, special offers and 3rd party promotions on the log-in pages and receipts
• Fully robust hardware from Cisco and Netcomm
• Top level security:
• Layer 2 security, which prevents a user from accessing another users data / traffic
• VPN pass through allows your customers to securely connect to their own office network
• Flexible and scalable as your requirements change
• 99.95% guaranteed uptime with built-in, alternative carrier, redundancy options
• Fully secure
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind

In-Room Entertainment Services

There is no doubt that increasing the range of in-room entertainment options will enhance your guests’ enjoyment and subsequently your repeat and referral business. However, the options you provide to guests today may not be so relevant or interesting to a guest in a few years time.

For this reason, the entertainment options you provide and your ability to deliver these services to your guest rooms, need to be dynamic, scalable and flexible for the future as taste and technology continues to change.

Broadband Solutions will help you to deliver a fantastic and flexible range of entertainment packages to your guests, all of which can all be served through the internet connection we provide to your hotel and rooms. Our entertainment solutions are designed to be adaptable, allowing you to add and update the services you offer in-room over time.

There’s no one right answer for what an in-room entertainment system should consist of or look like. Your guest-facing technology is part of what makes your property unique. Broadband Solutions will tailor a solution specific to your hotel’s requirements and we partner with all the major brands of entertainment to bring you the solution you you are looking for.

In-room entertainment benefits

• Built on the basics and scalable for the future – bandwidth and speed are the cornerstones of our solutions and both can be upgraded as your needs change over time.
• Flexibility – we consult with you to ensure your needs are addressed now and well into the future. We work to your plan and remain available to modify your service over time.
• Data intensive applications will be supported thanks to our generous bandwidth allocation.
• Protection of your core hotel and admin services – our bandwidth management tools ensure that your core services are never choked of bandwidth by high in-room bandwidth usage
• No limit to the services you provide. We partner with all the major providers of in-room entertainment to deliver you the greatest range of entertainment packages available
• Revenue generation options:
• Sell time periods of internet connection
• Sell entertainment options such as sporting event and pay-per-view movies
• Place hotel marketing messages, special offers and 3rd party promotions on inroom phone displays, TVs etc.
• 99.95% guaranteed uptime with built-in, alternative carrier, redundancy options
• Fully secure
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind

Connect Multiple Locations

When you have hospitality venues in multiple locations across Australia, secure and cost effective networking solutions are essential. Broadband Solutions will integrate your head office with other branches anywhere in Australia or the world, with our MPLS VPN service, which offers all the benefits of traditional VPN without the high costs, security risks or the hassle of managing the network yourself.

Unlike a standard internet connection, a Broadband Solutions MPLS VPN has inbuilt security and the performance of the network is entirely consistent and controlled. This is especially important for companies that want to converge their voice, data and video networks into a single network that can carry all traffic delivering your business significant cost savings.

Importantly, our MPLS service is flexible and scalable. We work with you to ensure your service evolves as your business grows. We can upgrade your bandwidth and add or delete service locations at any stage.

Broadband Solutions specialises in providing MPLS VPN networks to multiple location businesses. We tailor solutions specific to your network requirements and budget and with our dual carrier redundancy options, we can guarantee you the most reliable network possible.

MPLS VPN service benefits

• Quality and Reliability of Service – Broadband Solutions ensures that your bandwidth, latency, jitter and packet loss are carefully controlled. Our bandwidth management tools also allow you to dedicate a particular amount of bandwidth to mission critical applications.
• Improved Network Redundancy – we design your MPLS network so that it can overcome individual hardware (router) faults or line disconnections. In such cases, the data is re-routed through the next optimum path with a fail-over time of 50 ms or lesser. On top of this we can add a second alternative carrier with an automatic switchover for an extra redundancy option.
• Easy and Cost Effective Expansion – especially useful for chains with many locations and new locations opening regularly. An MPLS network is easy to manage and easy for instantaneous addition and deletion of sites.
• Improved Security – Broadband Solutions takes full responsibility for the security of information that is sent over your MPLS network. We also create IP tunnels throughout the network so there is no need for any encryption by the user-end.
• Faster traffic – With a Broadband Solutions MPLS network, there are lesser number of hops between the various network points resulting in improved response times and application performance.
• Prioritise your traffic – you can specify what type of data gets priority in your network. For example, data, voice, video etc. can be set individual performance characteristics.
• 99.95% guaranteed uptime with built-in, alternative carrier and redundancy options.
• Fully secure
• 24/7 monitoring, management and support
• Clearly defined SLAs for added peace of mind

Bandwidth Management Gateways

Tired of complaints from guests or conference delegates about their systems freezing from a slow internet connection? Are your hotel services and admin team affected by users overloading otherparts of your network?

Excessive demand in one area of your network, will slow internet performance for all users on your network. Upgrading your bandwidth may improve this situation in the short term, but will not solve the problem.

You need to be able to manage and allocate your own bandwidth so that you can set thresholds for each particular area of your business – thereby protecting the other areas and services.

Network bandwidth management is the key to maintaining your network across all areas of your hotel, ensuring high-quality service is maintained to your conference rooms, in-room guest services and your core administration network. This is particularly demonstrated if you are relying on one major connection to the internet for your entire hotel.

Broadband Solutions will give you the tools you need to manage and control the use of your own bandwidth. From one central location, Broadband Solutions allows you to control download and upload rates for every device connected to your network, or departments as a whole, as well as many other advanced features such as website blocking, firewall configuration and much more.

Broadband Solutions are experts in providing bandwidth management tools that allow you to take back control of where and when your data is being used. Our Bandwidth Management solutions are completely scalable and will accommodate information on just where your bandwidth is being used.

Bandwidth Management benefits

• Allows you to dedicate speed and/or bandwidth where and when it’s needed most
• Improves user experience – giving you happier guests, conference delegates and staff
• Saves you money – you may not need that extra connection after all – managing your bandwidth will see more efficient usage of your existing allocation
• Ensures all business areas are allocated enough bandwidth to function smoothly and safeguards the key service connections you need to run your business
• Protects your business with centralised security, firewall configuration, website blocking etc.
• Tracks bandwidth use, so you can see who uses what and when
• Gives you complete flexibility – dial the bandwidth up or down to certain business areas or services as required
• Delivers control back to you over what can be accessed, making it especially useful for school groups and allowing you to prevent dangerous downloads

Equipment and Support

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